Return & Exchange Policy Overview
At JAQTRIX, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please read our Return & Exchange Policy carefully.
1. Eligibility for Return & Exchange
To qualify for a return or exchange, the following conditions must be met:
- The request must be raised within 3 days from the date of delivery.
- The product must be unused, unworn, unwashed, and in its original condition.
- All original tags, labels, invoices, and packaging must be intact.
- The product must not show any signs of use, damage, or alteration caused by the customer.
2. Mandatory Unboxing Video
To ensure a smooth claim process, customers must record a clear, uninterrupted unboxing video while opening the package.
⚠️ Claims made without a valid unboxing video may not be accepted.
3. Refund Eligibility
✅ Refunds Available For:
- Damaged product received
- Defective product received
- Incorrect item received
- Verified manufacturing defects
❌ Refunds NOT Issued For:
- Wrong size selected by customer
- Change of mind or preference
- Minor color variation (screen difference)
- Delays caused by courier companies
- Used, washed, or altered products
4. Exchange Policy
We offer exchanges for Size, Color, and Style (subject to stock availability).
If the requested exchange product is unavailable in stock, we will offer an alternative option or process a refund if the order qualifies under our refund policy.
5. Return & Refund Process Steps
- 1Contact our support team within 3 days of receiving your delivery.
- 2Share your Order ID, product images, and mandatory unboxing video.
- 3Our team reviews the request within 24–48 business hours and sends return instructions.
- 4After inspecting the returned item, refunds are processed within 5–7 business days to the original payment method or verified bank account.
Shipping Charges
- Original shipping charges are non-refundable.
- Return shipping costs are borne by the customer.
- If the return is due to an error from our side (wrong/defective item), JAQTRIX will bear the return shipping cost.
Cancellation Policy
Orders can only be cancelled before they are dispatched/shipped. Once an order has been shipped, it cannot be cancelled.
Need Help With a Return?
If you have any questions regarding our policy, reach out to our official support team: