1. Order Processing
- All orders are processed within 1–2 business days after successful order confirmation.
- Orders placed on Sundays or Public Holidays will be processed on the next working day.
- During festive seasons, sales, or high order volumes, processing times may be slightly extended.
2. Shipping Time
- Orders are generally delivered within 5–7 business days from dispatch.
- Delivery timelines vary depending on your location and courier partner availability.
- Remote locations may require additional delivery time.
3. Shipping Charges
- Shipping charges (if applicable) are calculated automatically during checkout.
- Free shipping is offered on selected products or promotional campaigns.
4. Delivery Coverage & Accuracy
We currently deliver across all serviceable PIN codes in India. Please ensure that your delivery address, mobile number, and PIN code are complete and accurate while placing your order to avoid unnecessary shipping delays.
5. Real-Time Order Tracking
Once your order has been dispatched from our warehouse, you will receive a tracking ID via Email, SMS, or WhatsApp, allowing you to track your shipment live.
6. Delayed Deliveries
Delays may occasionally occur due to extreme weather conditions, public holidays, courier bottlenecks, or natural disasters. If your shipment is delayed, we will keep you informed throughout the resolution process.
7. Failed Delivery Attempts
If an order is returned due to an incorrect address, wrong contact number, or customer unavailability after multiple delivery attempts, additional shipping charges may apply for re-dispatch.
8. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please notify our support team within 24 hours of delivery.
📹 A clear, uninterrupted unboxing video and relevant photos are mandatory for verification. Claims submitted without an unboxing video may not be eligible for approval.
9. Returns & Exchanges
For complete details regarding eligibility, replacement procedures, and timelines, please visit our dedicated page.